"I’m just sending this note to say thank you for the service you provided to my visitor. I came with her in search of help with furniture and I was so impressed with the attitude of all the staff. They were warm, welcoming and helpful. I can’t imagine what it’s like to not have even the basics in life, but to feel very low and to be treated with such respect has to be worth its weight in gold. I hope The Arches goes from strength to strength."